Do not trust Citibank to follow your instructions

i'm not particular keen on naming names as i fear getting caught in some defamation case. That's the last thing on my mind... so why did i name Citibank above?

well, first of all, they are just useless. called them back in july to cancel my credit card. the first customer relationship officer "CRO" or whatever their fancy title may be said she'll fax to me the cancellation request slip. Nah.. didn't arrive.

2nd call also in july.. the 2nd person said she'll fax to me.. yeah.. fax came but in some gibberish language. call them back.. they said system was down.. have to try calling again the next day or so. imagine if your card got stolen and they give you this remark.

3rd call in july... finally the right form came. Gladly filled it in and faxed to the fax number they wanted me to fax. thought my case is close? being a lil prudent, called back immediately.. they said they received my fax.

didn't think much about my card after that. hear no news from citibank (not even my monthly statement). my address is still the same... it's been the same since the day i was born some 20+ years ago (hah! think i'm going to reveal my age here huh?)

today, as i was cleaning out my drawer at work , i saw my half cut credit card lying there.. thought i'll give them a call before i chuck the card to the bin. to my horror... my card is still active.. damn... can't i kill them off... it's like those zombie movies.. they keep coming back to haunt you.

called the bank again. the CRO informed me quite happily that my card is still active and they have billed me for my annual fees lately (still quite happy sounding). geez... they are just adding oil to fire arent' they and they have no records of me cancelling my card or request to do so. What the $%^&!!!

so, this is my 4th attempt to kill off the damn card. i shall not name the CRO's name here... and will call him again in a few days time to confirm my credit card's demise.

now, where did i keep my fax confirmation slip from july???