More on Citibank - the bank that doesn't let the card die....
yes... i'm sure you're pretty sick of me complaining bout the bank... here's my update / report.
called them up after 8 days (last Wednesday) of patiently waiting (uhm.. for those who knows me well, waiting patiently is something so not me).. found out that my card is still alive. Ahhhhhhh... the person i spoke to earlier wasn't working that day (how convenient). the CRO told me she'll look into this matter and i'll need another week.
phone again yesterday to check the status. managed to find the first CRO (hehehhe... he answered the phone and the moment i hear his name... you know how they have to tell you their name the moment they pick up the phone... sucker) i bombarded him with lotsa question about the status of my card. finally he managed to inform me that the card is no longer active (died on 19.10.2005). ah, thought that's going to be a big relief now eh? WRONG!
found out that they haven't deduct the annual fees from my card. so now, i still officially owe the bank RM90. he, the CRO said he'll inform the bank to set that amount off. sigh.. i have to wait for a few more days...
will call them up on monday to see if everything is done by then...
maybe Citibank should have a new motto... "Citibank, the Bank that doesn't let the card die..."
called them up after 8 days (last Wednesday) of patiently waiting (uhm.. for those who knows me well, waiting patiently is something so not me).. found out that my card is still alive. Ahhhhhhh... the person i spoke to earlier wasn't working that day (how convenient). the CRO told me she'll look into this matter and i'll need another week.
phone again yesterday to check the status. managed to find the first CRO (hehehhe... he answered the phone and the moment i hear his name... you know how they have to tell you their name the moment they pick up the phone... sucker) i bombarded him with lotsa question about the status of my card. finally he managed to inform me that the card is no longer active (died on 19.10.2005). ah, thought that's going to be a big relief now eh? WRONG!
found out that they haven't deduct the annual fees from my card. so now, i still officially owe the bank RM90. he, the CRO said he'll inform the bank to set that amount off. sigh.. i have to wait for a few more days...
will call them up on monday to see if everything is done by then...
maybe Citibank should have a new motto... "Citibank, the Bank that doesn't let the card die..."
posted by Debz at
2:10 pm
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